How to become
a customer

If you are a customer that is connected to the transmission network and you want JP Elektroprivreda BiH to be your supplier of electricity, it is enough to contact the JP EP BiH with a request for it to be your new future electricity supplier. The procedure for changing of suppliers will last a maximum of 21 days from the moment of submission of the request for a change of supplier. You can contact the JP EP BiH Headquarters - Department of Supply for all information related to the change of the supplier. 

JP Elektroprivreda BiH dd Sarajevo is an authorized distributor of electricity in seven cantons of the Federation of Bosnia and Herzegovina.

CantonAuthorized distributor of electricity
Una-SanaSubsidiary “Elektrodistribucija” Bihać
Herzegovina-NeretvaSubsidiary “Elektrodistribucija” Mostar
TuzlaSubsidiary “Elektrodistribucija” Tuzla
SarajevoSubsidiary "Elektrodistribucija" Sarajevo
Bosnia-PodrinjeSubsidiary "Elektrodistribucija" Sarajevo
Business Unit Goražde
Zenica-DobojSubsidiary "Elektrodistribucija" Zenica
Central BosniaSubsidiary "Elektrodistribucija" Zenica
Business Unit Travnik

Through these subsidiaries for distribution you can:

  • Become a new customer/generator of electricity, or obtain preliminary power permit, power permit, ensure connection to the distribution network, and sign contracts on connection to and utilization of the distribution network and supply of electricity.
  • As an existing customer for electricity, if necessary, submit a request for approval to amend the conditions of connection or change of electrical connections.

Before a construction of all buildings, the legislative acts prescribe obtaining of consent of the electricity distributor. These approvals are necessary to ensure the safety of all underground installations to avoid a new site or a facility jeopardizing the supply of existing elektricity customers, as well as to plan and provide legal connection for a new customer/producer of electricity.

For easier application and understanding of the process of approval of the connection from its construction to the signing of the contract, on this page you will find three groups of standard forms, whose names and contents fully correspond to the process and the specific needs of a new or existing customer/producer of electricity:

If you are a customer that is connected to the transmission network and you want JP Elektroprivreda BiH to be your supplier of electricity, it is enough to contact the JP EP BiH with a request for it to be your new future electricity supplier. The procedure for changing of suppliers will last a maximum of 21 days from the moment of submission of the request for a change of supplier. You can contact our authorized subsidiaries for all information related to the change of the supplier.